> escrow_system.explain
Every transaction is protected. Neither party can lose money to fraud.
> transaction_flow
Buyer sends payment to ExchangeHandles secure escrow account. Funds are held in a segregated account — neither party can access them during the transfer.
Seller receives confirmation that escrow is funded. Seller initiates the platform transfer to the buyer's account and submits proof.
Buyer logs in and confirms the handle has been received and is fully under their control. 72-hour automatic confirmation window applies.
Escrow releases payment to the seller. Transaction certificate issued to both parties. ExchangeHandles fee deducted automatically.
Funds Protected
Payment held in segregated escrow until transfer is confirmed.
Dispute Resolution
Dedicated team resolves all disputes within 3 business days.
Transaction Certificate
Tamper-proof certificate issued for every completed transfer.
> faq
What happens if the seller doesn't transfer?
If the seller fails to transfer within the agreed window (default: 7 days), the buyer can open a dispute. Escrow will refund 100% to the buyer after investigation.
What if I'm not satisfied with the handle I receive?
Open a dispute within 72 hours of confirmation. Our team reviews all disputes and can withhold funds until resolution.
How long does escrow take?
Most transactions complete in 1–5 business days. Platform transfer speed depends on the specific platform's process.
What fees does ExchangeHandles charge?
ExchangeHandles charges a 5% platform fee on completed transactions, deducted from the seller's payout.
Is my payment secure?
Yes. Funds are held in a dedicated escrow account, separate from operating accounts. We use Stripe for payment processing.
What payment methods are accepted?
Credit/debit card via Stripe. Crypto payments (USDC, ETH) are available for transactions over $500.